Refund policy

A. Cancellation Policy
Introduction

Consumers are entitled to a right of cancellation in accordance with the following provisions. A "consumer" is defined as any natural person who enters into a legal transaction for purposes that can be attributed neither to their commercial nor to their independent professional activity.

Right of Cancellation

You have the right to cancel this contract within fourteen days without providing any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you—who is not the carrier—take(s) possession of the final item(s) of the order.

To exercise your right of cancellation, you must inform us (prade design GmbH, Herzogstraße 1, 86981 Kinsau, Germany; Tel.: +49 8869 92061; E-mail: info@tami-dogbox.com) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or an e-mail). You may use the attached model cancellation form, though this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding the exercise of your right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of any additional costs resulting from your choice of a delivery method other than the most cost-effective standard delivery offered by us). This reimbursement will be made without undue delay and no later than fourteen days from the day on which we receive notification of your decision to cancel this contract. You shall bear the direct costs of returning the goods. For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this refund. We may withhold the refund until we have received the goods back.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

You shall be liable for any diminished value of the goods resulting from the handling of the goods beyond what is necessary to establish their nature, characteristics, and functioning.

General Information

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure that the goods are sufficiently protected against transport damage by using suitable packaging.
2) Please do not return the goods to us "carriage forward" (i.e., with shipping costs to be paid by the recipient).
3) Please note that the points mentioned above (1–2) are not a prerequisite for the effective exercise of your right of withdrawal.

B. Withdrawal Form

You may also exercise your right of withdrawal online via our website at the following address: https://www.tami-dogbox.com/pages/widerrufsformular If you use this online feature, you will promptly receive a confirmation of receipt on a durable medium (e.g., via email), containing information about the content of your notice of withdrawal, as well as the date and time it was received.

As of: 15/10/2026, 22:55:50